Behavioral Health Care Advocate

    • Job Tracking ID: 512609-701855
    • Job Location: Greenville, SC
    • Job Level: Any
    • Level of Education: Any
    • Job Type: Full-Time/Regular
    • Date Updated: November 18, 2019
    • Years of Experience: Any
    • Starting Date: December 16, 2019
    • Position Type: Full-time
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Job Description:

Under the direct supervision of the Behavioral Health Director, the Behavioral Health Care Advocate will provide a range of services that link behavioral health patients with necessary supportive services. These may include internal services, as well as within the community. This individual will serve as point of contact and liaison for external collateral contacts, to assist patients and their NHFHS’ care team (primary care with integrated behavioral health) in achieving optimal physical and mental health. Assists Behavioral Health team with ongoing tracking of patients who are receiving behavioral health services, including phone contact, assisting with scheduling, particularly for brief interventions and crisis interventions. Utilize spreadsheet for patient due dates for treatment plans, and work with Quality Management Specialist regarding behavioral health department needs. This may include assisting LISWs in completing documents according to requirements. Care Advocate will work closely with Clinical Support Specialist regarding referrals (internally and externally as needed), as well as insurance authorizations. Special focus will be on patients receiving Substance Use Disorder counseling, Alternative Therapies for Chronic Pain and monitoring time lines for patient and Behavioral Health department.



  • Contact newly assigned behavioral health patients with reminder calls, explanation of expectations, providing exceptional patient-centered customer services and evaluating as well as resolving potential barriers to care. This may include linkage to interpreters and transportation.
  • Coordinate services/ supports as deemed necessary by PCP/LISW providers.
  • Monitoring the efficiency of the therapeutic treatment plan and utilize in-person visits and phone contact between scheduled LISW/Primary Care appointments to monitor changes in mood, symptoms or needs to meet behavioral health therapy goals.
  • Review and reevaluation of service plans on a regular basis, with LISW coordination.
  • Help families and individuals to educate, encourage and assist them in understanding how to navigate services that will support their behavioral health needs, including mental health and/or substance use disorder treatment, both within NHFHS and outside agencies.
  • Work with Emergency Department staff when patients need psychiatric care; substance abuse treatment/detox. May include transporting patients, if safety standards are met and as needed. (in Agency vehicle)
  • As required, work with PCP providers to coordinate immediate New Horizon Behavioral Health / LISW interventions during the patient’s visit. Be the point of contact for the BH Team.
  • Attend interdisciplinary team meetings as appropriate, BH department meetings and agency staff meetings as scheduled.
  • Document all contacts with patients in EHR and notifying necessary parties.

Experience and Skills:


Bachelor's degree from an accredited School of Social Work.

Minimum: 3 years case management in social service/health care setting

Preferred: 5 years - Clinical Setting



  • Experience with accessing social support resources, working knowledge of the community, its systems and supportive resources.
  • Able to advocate for patients and access to care/treatment.
  • Communicate respectfully and professionally orally and written.
  • Experience and solution-focused knowledge in working with individuals experiencing Behavioral Health issues such as SUDs, Mood Disorders, Anxiety Disorders including PTSD
  • Be comfortable with and able to provide empathic care for patients, ranging from pediatric to geriatric.
  • Ability to provide compassionate, Trauma Informed (minimally Trauma Responsive) care to patients who may be experiencing chronic conditions such as chronic physical pain, homelessness, limited or impaired cognitive functioning.
  • Must have a general understanding of illnesses, disease processes, and medical conditions as they relate to the behavioral and emotional well-being of all patients.



  • Must demonstrate the ability to exercise sound judgment and discretion.
  • Must be able to understand and follow written policies and procedures.
  • Must demonstrate the ability to communicate effectively both orally and written.
  • Must have excellent customer service skills.
  • Must be able to establish and maintain effective working relationships with co-workers.
  • Ability to use office equipment, computer software including MS Office and practice management software as trained.
  • Must have some understanding of the goals and mission of community health outreach and community care system.



New Horizon Family Health Services offers a robust and comprehensive benefit package to full time employees. These choices/options include:

Medical, Dental and Vision benefits

Suite of Voluntary Life Insurance, Short Term Disability and Long Term Disability

Flexible Spending and Health Savings Accounts

403 (b) Retirement Plan

Vacation and Sick Leave

Paid Holidays