Patient Service Representative - Mobile Medical Team

Job Description:

New Horizon Family Health Services (NHFHS) is a Federally Qualified Health Center (FQHC) that has been improving the health of the communities we serve since 1992. We offer quality health care for anyone needing a family doctor and medical home. Our years of experience and commitment to excellence have earned us the reputation as a trusted source of quality medical, dental, and behavioral health care. 

Details:

• Under the direct supervision of the Program Coordinator, the Patient Service Representative (PSR) confers with incoming and outgoing patients/visitors, assisting them as needed on the MMT Mobile Medical Unit.  The PSR directs patients/visitors to appropriate locations throughout the office; interacts with patients/visitors in a courteous, appropriate, respectful manner at all times and without exception.  This position receives incoming calls and routes appropriately, taking messages when necessary and forwarding them to the intended party in a timely, responsible manner.  This position performs the following duties in accordance with the established policy and procedures of New Horizon Family Health Services.

Experience and Skills:

Education:

• Minimum of high school diploma or equivalent.
• Medical Office Training Certificate or relevant education and training beyond high school preferred.

Knowledge and Skills:

• Preferably two years’ experience in a medical office or other healthcare facility setting
• Demonstrates basic math computation skills
• Has the ability to speak and communicate effectively with co-workers, patients and the public
• Has the ability to understand and follow in detail both verbal and written instructions
• Exercises discretion and sound judgment when dealing with patients, visitors and co-workers
• Must have working knowledge of computer programs and professional construction of emails
• Must demonstrate the ability to accept responsibility as indicated
• Must be a motivated and enthusiastic learner
• Must present a courteous, tactful, and professional attitude and demeanor
• Must demonstrate the ability to work under stress and work well with others
• Follows NHFHS policies and procedures including personal visits and phone calls
• Must have legible handwriting, excellent spelling, and ability to speak clearly and in a grammatically correct manner

Benefits

New Horizon Family Health Services offers a robust and comprehensive benefit package to full time employees. These choices/options include:

• Paid vacation, holidays, and sick leave

Optional Benefits which include:

• Medical (PEBA State Health Plan), Dental and Vision benefits
• Flexible Spending and Health Savings Accounts
• Voluntary Life Insurance
• Short Term Disability and Long Term Disability
• Optional contribution to a 403 (b) Retirement Plan, with up to 4% employer match after the first year of employment
• Continuing education courses through SC AHEC

Mission:

Our Mission is to provide quality, affordable, compassionate patient-centered health care to improve the health of the communities we serve. Our Vision is that our community will be one of the healthiest in the Nation. Superior patient care is the hallmark of NHFHS.

Community:

Greenville, South Carolina is the perfect place to live, work, and play. Greenville is surrounded by mountains, lakes, hiking & biking trails, as well as recreational activities including golf, tennis, water sports, cultural performances and more. Geographically located between Atlanta, GA and Charlotte, NC, with beaches just 3.5 to 4 hours away.

We are an Equal Opportunity employer.