Patient Support Specialist - Mobile Medical Team

Job Description:

New Horizon Family Health Services (NHFHS) is a Federally Qualified Health Center (FQHC) that has been improving the health of the communities we serve since 1992. We offer quality health care for anyone needing a family doctor and medical home. Our years of experience and commitment to excellence have earned us the reputation as a trusted source of quality medical, dental, and behavioral health care. 

Details:

• The Patient Support Specialist (PSS) works under the supervision of the MMT Program Coordinator to facilitate patients’ access to healthcare services and to provide referral and patient flow support to NHFHS Care Teams. The PSS will work with patients in the community being seen on the MMT. Maintains a library of patient educational materials and forms related to the resources available to assist in patients’ healthcare. Works to process practitioner referral orders in a timely fashion and forwards necessary EHR information as needed and required for each individual order.

Experience and Skills:

Education:

• An Associate’s Degree in Human Services or Health Care field and two years’ experience in medical care setting  or
• High School graduate and four years of relevant work experience in a medical care setting.

Knowledge and Skills:

• Must demonstrate thorough knowledge of health / disability insurance and managed care plans
• Must be able to interpret and apply written policies and procedures
• Must have excellent customer service skills
• Must have working knowledge of computer programs and professional construction of emails
• Must demonstrate legible handwriting, excellent spelling, and ability to speak clearly and in a grammatically correct manner
• Must demonstrate the ability to accept responsibility as indicated
• Must be a motivated and enthusiastic learner
• Must present a courteous, tactful and professional manner

Benefits

New Horizon Family Health Services offers a robust and comprehensive benefit package to full time employees. These choices/options include:

• Paid vacation, holidays, and sick leave

Optional Benefits which include:

• Medical (PEBA State Health Plan), Dental and Vision benefits
• Flexible Spending and Health Savings Accounts
• Voluntary Life Insurance
• Short Term Disability and Long Term Disability
• Optional contribution to a 403 (b) Retirement Plan, with up to 4% employer match after the first year of employment
• Continuing education courses through SC AHEC

Mission:

Our Mission is to provide quality, affordable, compassionate patient-centered health care to improve the health of the communities we serve. Our Vision is that our community will be one of the healthiest in the Nation. Superior patient care is the hallmark of NHFHS.

Community:

Greenville, South Carolina is the perfect place to live, work, and play. Greenville is surrounded by mountains, lakes, hiking & biking trails, as well as recreational activities including golf, tennis, water sports, cultural performances and more. Geographically located between Atlanta, GA and Charlotte, NC, with beaches just 3.5 to 4 hours away.

We are an Equal Opportunity employer.