Spanish Language Liaison

Job Description:

New Horizon Family Health Services (NHFHS) is a Federally Qualified Health Center (FQHC) that has been improving the health of the communities we serve since 1992. We offer quality health care for anyone needing a family doctor and medical home. Our years of experience and commitment to excellence have earned us the reputation as a trusted source of quality medical, dental, and behavioral health care. 

Details:

Under the direct supervision of the Site Manager or Practice Manager, the Spanish Language Liaison is responsible for assisting Spanish speaking patients with appointments, non-clinical customer service interactions with the lab and pharmacy, and general assistance to the Practice Manager or Site Manager. The Spanish Language Liaison is not a medical interpreter, and this employee is not qualified for nor should they be asked to assist anyone with medical interpretation. The Spanish Language Liaison interacts with patients/visitors in a courteous, appropriate, respectful manner at all times. This position performs the following duties in accordance with the established policy and procedures of New Horizon Family Health Services to assist Spanish-speaking patients.

Experience and Skills:

Education:

• A minimum of high school diploma or GED equivalent

Knowledge and Skills:

• Proficiency in oral and written Spanish and English language skills
• Two (2) years of experience in a medical office, and working knowledge of Electronic Health Records (EHR)
• Must have a working knowledge of computer programs and professional construction of sentences in Spanish and English
• Has ability to speak and communicate effectively with co-workers, patients and the public.
• Must have the physical capacity to perform required tasks.
• Has pleasant personality, pleasing, professional appearance and disposition.
• Must demonstrate:
  • excellent spelling
  • speaking clearly and grammatically correct
  • the ability to understand and follow, in detail, both verbal and written instructions
  • the ability to accept responsibility as indicated
  • being a motivated and enthusiastic learner
  • a courteous and tactful manner
  • the ability to work under stress and work well with others
  • exercises discretion and sound judgment when dealing with patients, visitors and co-workers
  • following NHFHS policies and procedures regarding personal visits, cell phone usage and clocking-in on time according to your assigned shift
  • legible handwriting

Benefits

New Horizon Family Health Services offers a robust and comprehensive benefit package to full time employees. These choices/options include:

• Paid vacation, holidays, and sick leave

Optional Benefits which include:

• Medical (PEBA State Health Plan), Dental and Vision benefits
• Flexible Spending and Health Savings Accounts
• Voluntary Life Insurance
• Short Term Disability and Long Term Disability
• Optional contribution to a 403 (b) Retirement Plan, with up to 4% employer match after the first year of employment
• Continuing education courses through SC AHEC

Mission:

Our Mission is to provide quality, affordable, compassionate patient-centered health care to improve the health of the communities we serve. Our Vision is that our community will be one of the healthiest in the Nation. Superior patient care is the hallmark of NHFHS.

Community:

Greenville, South Carolina is the perfect place to live, work, and play. Greenville is surrounded by mountains, lakes, hiking & biking trails, as well as recreational activities including golf, tennis, water sports, cultural performances and more. Geographically located between Atlanta, GA and Charlotte, NC, with beaches just 3.5 to 4 hours away.

We are an Equal Opportunity employer.