Behavioral Health Care Advocate

Job Description:

New Horizon Family Health Services (NHFHS) is a Federally Qualified Health Center (FQHC) that has been improving the health of the communities we serve since 1992. We offer quality health care for anyone needing a family doctor and medical home. Our years of experience and commitment to excellence have earned us the reputation as a trusted source of quality medical, dental, and behavioral health care. 

Details:

• Under the direct supervision of the Behavioral Health Director, the Behavioral Health Care Advocate will provide a range of services that link behavioral health patients with necessary supportive services.  These may include internal services, as well as within the community.  This individual will serve as point of contact and liaison for external collateral contacts, to assist patients and their NHFHS’ care team (primary care with integrated behavioral health) in achieving optimal physical and mental health.  Assists Behavioral Health team with ongoing tracking of patients who are receiving behavioral health services, including phone contact, assisting with scheduling, particularly for brief interventions and crisis interventions. 

Experience and Skills:

Education:

• Bachelor’s Degree from an Accredited School of Social Work

Knowledge and Skills:

• Have minimum of three years in Case Management in Social Services/ Health Care Setting
• Preferred to have five years in a Clinical Setting
• Experience with accessing social support resources, working knowledge of the community, its systems and supportive resources
• Able to advocate for patients and access to care/treatment
• Communicate respectfully and professionally orally and written
• Experience and solution-focused knowledge in working with individuals experiencing Behavioral Health issues such as SUDs, Mood Disorders, Anxiety Disorders including PTSD
• Be comfortable with and able to provide empathic care for patients, ranging from pediatric to geriatric
• Ability to provide compassionate, Trauma Informed (minimally Trauma Responsive) care to patients who may be experiencing chronic conditions such as chronic physical pain, homelessness, limited or impaired cognitive functioning
• Must have a general understanding of illnesses, disease processes, and medical conditions as they relate to the behavioral and emotional well-being of all patients

Benefits

New Horizon Family Health Services offers a robust and comprehensive benefit package to full time employees. These choices/options include:

• Paid vacation, holidays and sick leave

Optional Benefits which include:

• Medical (PEBA State Health Plan), Dental and Vision benefits
• Flexible Spending and Health Savings Accounts
• Voluntary Life Insurance
• Short Term Disability and Long Term Disability
• Optional contribution to a 403 (b) Retirement Plan, with up to 4% employer match after the first year of employment
• Continuing education courses through SC AHEC

Mission:

Our Mission is to provide quality, affordable, compassionate patient-centered health care to improve the health of the communities we serve. Our Vision is that our community will be one of the healthiest in the Nation. Superior patient care is the hallmark of NHFHS.

Community:

Greenville, South Carolina is the perfect place to live, work, and play. Greenville is surrounded by mountains, lakes, hiking & biking trails, as well as recreational activities including golf, tennis, water sports, cultural performances and more. Geographically located between Atlanta, GA and Charlotte, NC, with beaches just 3.5 to 4 hours away.

We are an Equal Opportunity employer.